Privacy Policy

At Sendara, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mail tracking and operations platform.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, company name, phone number)
• Billing information (payment method details, billing address)
• Communications you send to us (support requests, feedback)
• Job and mailing data you upload to our platform
• Client information you manage through our system

Information Collected Automatically

When you use our services, we automatically collect:

• Log data (IP address, browser type, pages visited, access times)
• Device information (hardware model, operating system)
• Usage data (features used, actions taken within the platform)
• Mail tracking data (scan events, delivery status, IMb tracking information)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our mail tracking and operations services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Generate aggregated, anonymized analytics and reports

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• USPS and Postal Services: Mail tracking data is shared with USPS and relevant postal services to provide tracking functionality
• Your Clients: Information you choose to share through client portals
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• SOC 2 Type II certified infrastructure
• Multi-tenant data isolation
• Regular security assessments and audits
• Access controls and authentication measures
• Employee security training

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Mail tracking data is retained according to your service plan and applicable postal regulations.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@sendara.co.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These include:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Third-Party Services

Our platform may integrate with third-party services (presort software, payment processors, analytics tools). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: